THE GEORGE HOTEL RULES AND REGULATIONS
The George Hotel Rules and Regulations (hereinafter referred to as Rules) base on “Rules on Hotels and Similar Accommodation Establishments and on Rendering Hotel Services” which are approved by the Ordinance of State Tourism Administration of Ukraine of March, 16th 2004 №19 (with further amendments and attachments) and are a public contract according to the provisions of the Civil Code of Ukraine.
Rules regulate the procedure and the order of hotel services delivery to Guests (Ordering Parties) in the Hotel Complex “George” (hereinafter referred to as Hotel) and are applied to all natural and legal persons who make reservations and use hotel services, provided by the Hotel, if other terms are not specified in the Agreement between the Hotel and the Guest/Ordering Party.

1. GENERAL PROVISIONS

1.1. Terms and definitions which are used in the Rules have the following meanings:

Hotel is the George Hotel which is located at the address: 1 Mickewicz Sq, Lviv, 79005, Ukraine, and according to the proprietary rights belongs to the Limited Liability Company Hotel Complex “George”.
Guest is a natural person who buys, orders, uses or has got the intention to buy or order hotel services in the Hotel.
Group of Guests is a group of people that consists of 10 or more persons; and these people check into the Hotel and check out of the Hotel at the same time (that is over a period of one Checkout Day).
Ordering Party is a natural or legal person who makes a certain agreement to provide hotel services in Guest's favour and on Guest's behalf or on his/her own behalf and makes a payment according to the agreement (guarantees payment according to the agreement).
Visitors are people who are not staying in the Hotel but have the right to stay in the room of the Guest from 8 a.m. till 10 p.m. at Guest's invitation.
Hotel Front Desk (Reception) is a reception service that is located on the ground floor of the building and deals with greeting, registration and check-in procedures.
Hotel Service is hotel activity (operations) dealing with Guest accommodation by providing a room (bed) for a temporal stay in the Hotel as well as any other activity connected with accommodation or temporal stay. Hotel service consists of basic and additional services, which are rendered to the Guest during his/her check-in or stay in the Hotel.
  Basic Services are a hotel range of services (accommodation and breakfast) which is included into the room (bed) rate and is rendered to the Guest in accordance with a particular reservation or agreement.
Additional Services are services connected with temporal accommodation and stay but are not included into the room rate (do not belong to Basic Hotel Services) and which are additionally ordered and paid by the Guest according to valid hotel rates; in particular restaurant services, bar services, transfers, ironing and laundry, conference services and other similar services that can be rendered by the Hotel.
Guest Registration Card is a document form where personal data of the hotel Guest are recorded (first name, surname, place of residence and other necessary data) and which is signed by the Guest.
Visitor Registration Card is a document form where personal data of the Visitor (who visits the Guest in the Hotel from 8 a.m. till 10 p.m.) are recorded (first and last name, place of residence and other necessary data) and which is signed by the Visitor and the Guest.
Hotel Room is an isolated furnished accommodation that consists of one several rooms equipped for a temporary Guest's (s') stay.
Sleeping Accommodation (Bed) is a part of the hotel room space with a bed, bedding, towels and other items in accordance with the room category, which is designed and appropriate for one person accommodation.
Reservation is a process of reserving basic and/or additional services by the Guest or the Ordering Party in the Hotel with the aim to use such services during the time specified in the booking application by the particular Guest (individual reservation) or by the Group of Guests (group reservation).
Confirmation of Reserved Services is a written hotel agreement, which deals with rendering a range of basic and additional services according to the booking application.
The Right to Refuse Services is a hotel refusal of reserving basic and additional hotel services.
Cancellation is a Guest's or Ordering Party's cancellation of reserved hotel services. There are three types of cancellation: timely cancellation, late cancellation, no-show. In case of late cancellation or no-show, the Hotel imposes a fine on the Ordering Party or the Guest in accordance with the terms marked in the Agreement or in the Rules.
Timely Cancellation is an Ordering Party's or Guest's cancellation of reserved services at or before 2 p.m. of the day preceding the agreed arrival day or at the time specified with the Ordering Party in the Agreement.
Late Cancellation is a Guest's or Ordering Party's cancellation at a term later than 2 p.m. of the day preceding the agreed arrival day or at the time specified with the Ordering Party in the Agreement.
No-show is an actual no-show of the Guest, the Group of Guests in the Hotel on the arrival day or cancellation of reserved services later than up to 2 p.m. of the day preceding the agreed arrival day. In case of late cancellation or no-show, the Hotel imposes a fine on the Ordering Party or the Guest.
Arrival Day is an agreed date of arrival of the Guest at the Hotel.
Departure Day is an agreed date of departure of the Guest from the Hotel.
Arrival Time – 2 p.m., local time – is time when the booked rooms are available to the Guest on the agreed date of arrival.
Checkout Time – 12 p.m., local time – is time when the Guest has to vacate the room on the Departure Day.
One Day Accommodation Period (22 hours) is a period of time from 2 p.m. of the Arrival Day till 12 p.m. of the next day, local time, at latest.
Early Check-in is an arrival of the Guest at the Hotel before the Arrival Hour for which the additional fee is charged. Early Check-in is time from 12 a.m. until 2 p.m., local time.
Late Checkout is a departure of the Guest from the Hotel for which the additional fee is charged. Late Checkout is time after 12 p.m., local time.
1.2. The Hotel is intended for temporary accommodation and service of citizens regardless of their permanent place of residence and registration.
1.3. The Hotel is open 24 hours a day.
1.4. The Rules consist only of the text given.
1.5. The original document of the Rules is saved by the Hotel Administration.
1.6. Copies of the Rules can be found in each room, in the consumer corner and at the front desk (reception).

2. SERVICES PROVISION/AGREEMENT CONCLUSION

2.1. Registration and arrival time in the Hotel starts at 2 p.m. of the current day, local time.
2.2. Departure and checkout time is 12 p.m. of the current day, local time.
2.3. In case of early check-in from 12 a.m. till 6 a.m., the Guest is charged 100% fee of the room/bed rate per one day according to the approved rate which is valid at the moment of rendering the services if other terms were not specified in the Agreement on rendering the hotel services and are confirmed by the Hotel.
2.4. In case of early check-in from 6 a.m. till 2 p.m., the Guest is charged 50% fee of the room/bed rate per one day.
2.5. In case of early check-in from 9 a.m. till 2 p.m, local time, and on condition of the availability of vacant rooms in the Hotel, the Guest can check into the room at no extra cost.
2.6. If the Guest is accommodated in the Hotel during the period less than one day, the fee is charged for the full checkout day regardless of the actual checkout time.
2.7. Checkout after 12 p.m., local time, is an additional service and is possible only on condition of the availability of vacant rooms.
2.8. In case of checkout after the checkout time till 12 a.m., local time, the Guest is charged 50% fee of the room/bed rate per one checkout day; after 12 a.m., local time – the Guest is charged 100% fee of the room/bed rate per one checkout day according to the approved rate which is valid at the moment of rendering the services if other terms were not specified in the Agreement on rendering the hotel services and are confirmed by the Hotel.
2.9. In case of accommodating a child under 6 with parents in one room and without providing an extra bed, the fee is not charged.
2.10. In case of accommodating a person over 6 requiring an extra bed and in case of the availability, the Hotel can provide such a service for the fee according to the price list.
 
3. HOTEL ROOMS RESERVATION

3.1. The Hotel makes a room (bed) reservation on the basis of the agreement concluded with the Guest/Ordering Party and by receiving the reservation form by email or any other way that allows verifying the pertaining of the reservation form to the Guest or the Ordering Party.
3.2. By filling the Reservation Form the Guest and/or the Ordering Party confirm their awareness of the Rules and agree with the conditions specified.
3.3. In case of hotel services reservation, the Guest (the Ordering Party) fills in the Reservation Form for the individual (group) reservation in electronic form.
The Reservation Form must contain the following data:
• first and last name of the Guest (Guests) (Ordering Party's name and list of Guests for the group reservation);
• arrival and departure date;
• category and amount of rooms (beds);
• presence of children, children's age;
• country of residence of the Guest(s);
• contact phone number, contact person;
• guarantee and type of payment;
• special conditions of accommodation;
• any other necessary information (incl. VIP-Guests list if needed, where first and last names of VIP-Guests as well as special conditions of accommodation and service are indicated).
3.4. On receiving the reservation form and on condition of hotel agreement to fulfill the order according to the reservation list of basic and additional services, the Hotel sends the Confirmation of the Reservation of the standard sample by means of email or or any other way.
3.5. In case of inability to render the basic and/or additional services which are listed in the reservation form, the Hotel suggests the alternative services according to the list of hotel services and the approved hotel rates.
3.6. The Hotel has the right to decline the Reservation in case of:
• lack of vacant rooms in the Hotel;
• indebtedness for earlier rendered services;
• circumstances stipulated by the Rules and legislation of Ukraine;
• other circumstances if valid reasons are provided.
3.7. If the Guest's arrival is delayed or in case of no-show, and on the condition of the paid (guaranteed) reservation, the Guest is charged for the actual vacancy of the room for the whole period of reservation.
3.8. If the Guest does not arrive at the Hotel till 6 p.m. on the agreed arrival day, the reservation is cancelled in case the room (bed) reservation was not confirmed. In this case the hotel accommodation is provided on the first served basis and on the condition of the availability of vacant rooms. The Hotel Administration reserves the right to charge a fee for the actual vacancy of the room; the Guest cannot be charged more than per one day.

4. SERVICES, REGISTRATION, PRICES AND PAYMENT

4.1. The Hotel has the right to make agreements on vacant room reservations and on rendering the hotel services with natural and legal persons. The Hotel is eligible to render the hotel services either with the help of its own personnel or by involving third parties who have the right to render hotel and allied services.
4.1.1. The Hotel has the right to apply free prices, rates as well as the discount system to all services provided except those prices, and rates of which are regulated by the state.
4.1.2. The Hotel independently sets the room (bed) price, additional services fee, including booking; the way of payment is determined by the agreement between the Guest/Ordering Party and the Hotel.
The Hotel can apply daily or hourly pay for the hotel services.
The Hotel determines the list of the basic services, which are included into the room (bed) price.
4.2. The room (bed) in the Hotel is provided to the Guest upon submitting a passport or another identity document (Ukrainian Passport, Ukrainian Passport for Traveling Abroad, Diplomatic or Service Passport, Seafarers' Identity Document, Residence Permit of a person who lives in Ukraine but is not a Ukrainian citizen, National Passport of a foreigner or a substituting document and visa giving the right to stay in Ukraine (if other circumstances are not lain down by current bilateral agreements), Birth Certificates for people under 16, driving license, for military men – identity document or military ID, workplace identification card of the Guest, etc).
Accommodation of a person under 16 is possible only together with an authorized accompanying person.
When registering in the Hotel, the Guest signs the Guest Registration Card (application form).
The Guest has the right not to fill in the Registration Card (application form). In such a case, he/she permits the Hotel to copy the identity document.
The Guest's reply to accept the Hotel's suggestion to conclude an agreement (acceptation) and the study of these Rules (also with the help of the Internet) indicates the payment for the hotel services or/and accommodation in the Hotel.
The room key must be kept until the Guest's checkout.
4.3. The Guest is obliged to verify his/her personal data, which are written in the filled (printed) Guest Registration Card (application form). If the Guest's data are correctly recorded and the Guest agrees with the Rules, he is obliged to sign such a Registration Card. By signing the filled Registration Card (application form) the Guest confirms his awareness of the Rules and agrees with the conditions specified.
By signing the Registration Card the Guest gives a permission to collect, manage and use his/her personal data with the aim to ensure the implementation of economic, administrative and tax relations, relations in the sphere of accounting, audit and statistics, etc. according to the requirements of the Law of Ukraine “On Personal Data Protection”.
4.4. The Receptionist has the right to refuse to accommodate a person in case of:
- the absence of any documents, documents are invalid or expired, documents are suspected of being falsified;
- the absence of payment for the room in due course and in the required amount of money;
- the Guest is untidy and dirty in appearance, there are signs of alcohol/drug intoxication; the behaviour is inadequate and aggressive;
- the Guest refuses to follow hotel internal Rules (smoking regulations, parking regulations, etc);
- the Guest is on the Unwelcome Guests List (stop-list);
- other cases stipulated by the legislation of Ukraine.
In dispute cases the issue is solved by the Hotel Administration.
  The Hotel keeps records of the Unwelcome Guests List (stop-list). The list includes:
- Guests who previously stayed in the Hotel and were forced to check out because of violation of the Hotel Rules and/or committing other unlawful acts;
- Persons added to the list by Hotel owners or the Receptionist.
4.5. Upon the arrival, Guests are accommodated for the term agreed in the reservation but for no longer than 180 days, foreigners – within the validity period of their visa or migration card.
4.6. The total number of Guests staying in the room should correspond with the amount of beds in the room.
4.7. The Receptionist has the right not to let the Visitors enter the Hotel in such cases:
4.7.1. The Visitor does not have any documents; the documents are invalid or expired; the documents are suspected of being falsified.
4.7.2. The Visitor is untidy and dirty in appearance, there are signs of alcohol/drug intoxication; the behaviour is inadequate and aggressive.
4.7.3. The Visitor and the Guest refuse to fill in the Visitor Registration Card or/and submit the identity documents to be copied.
After 10 p.m. the citizens (Visitors) who are invited to the guestrooms must be registered by the Reception Service. If the Visitor stays in the room after 10 p.m., the Hotel Administration reserves the right to bill the Visitor for the extra bed. The person staying in the hotel room is responsible for the Visitor's actions. The Hotel is obliged to check the identity documents.
4.8. With the aim to ensure the compliance with the Rules as well as to provide Guest's safety, the security personnel of the Hotel has the right to check the Guest Card or identification document if unauthorized persons are noticed. It is forbidden to withdraw passports or corresponding documents from the Guests as a guarantee.
4.9. In case of vacant beds in the hotel room and at Guest's will, one person can be given the room with two or more beds paying the full room fee.
4.10. When registering in the Hotel, the Guest is charged the full fee of the basic hotel services per one day (the whole period of accommodation).
4.11. The payment for the hotel services is made in cash or by credit card at the reception desk in accordance with current rates approved by the administration. If the accommodation fee is prepaid, the Guest is obliged to provide the corresponding proofs of such a prepayment.
4.12. The extra bed is provided only in the agreement with the Hotel Administration according to current hotel rates.
4.13. The additional fee is not charged for such services:
- breakfast (buffet breakfast);
- ambulance call;
- correspondence delivery to the room;
- wake up call at definite time;
- taxi call;
- Wi-Fi internet access on the territory of the Hotel;
- changing of towels and linens;
- information about the city;
- hygiene products in the room;
- porter service (carrying luggage to the room);
- daily room cleaning;
- temporary storage of the luggage in the luggage room.
4.14. The Hotel provides the following additional services to Guests at their will:
       -    food services (restaurant and bar);
- mini-bar (in the room);
- room service;
- telephone communication (except internal hotel telephone calls);
- MICE services (by reservation);
- business centre services (copying and printing services, fax communication, etc.);
- laundry service;
- ironing service;
- air and railway tickets booking;
- tickets booking for arts and cultural events as well as sports events;
- providing designated parking areas for means of transport;
- other services according to the approved list of additional services and the rate approved by the Hotel Administration;
- photoshoots.
4.15. If additional services rendered by the Hotel are not paid at the moment of Guest's checkout, the Guest is obliged to pay for these services in cash or by credit card on the basis of documents that prove rendering such services according to current hotel rates.
4.16. Bar and restaurant services can be paid in cash or by credit card to the waiter (bartender) of the restaurant. Other additional services (laundry, ironing, etc.) can be paid in cash or by credit card to the Receptionist at the reception desk. The Guest can also pay for these services upon the request to add the fee for the rendered additional services to his/her room private account after signing the order form. On adding the fee for the rendered additional services to the Guest's room private account, the Guest can make the payment at the reception desk or at the earliest opportunity.
4.17. The payment for the communication services (including local, long distance, international telephone calls and telephone communication services, except internal hotel telephone calls) must be made every day until 12 p.m. of the next day after the actual day when telephone calls were made. In case the service is not paid, the telephone communication is blocked. By signing the Registration Card the Guest confirms that he/she was informed about telephone conversations set in the Hotel and available in the room.
4.18. By agreeing with these Rules and on the basis of the documents that confirm the rendering the additional services in accordance with hotel current rates, the Guest authorizes the Hotel and gives the right to authorized hotel departments for reimbursement of the cost for the rendered additional services from his/her credit card account by the independent fund transfer, which is equal to the amount of the unpaid services cost during Guest's checkout, from Guest's account to the hotel account. Such a withdrawal of funds is possible only with Guest's consent and on the condition of the availability of credit card details provided by the Guest.

5. CHECKOUT PROCEDURE

5.1. When departing from the Hotel, the Guest is obliged to go through the checkout procedure by addressing the front desk. The Receptionist makes the receipt for accommodation and additional services which have been rendered by the moment of Guest's checkout. The Guest must leave the room key when checking out. The Guest bears the financial responsibility for the key loss which is stipulated by the Rules.
5.2. At the moment of Guest's checkout the Receptionist must call the chambermaid, who has been cleaning the room of the Guest, with the aim of checking the possible property damage (loss). In case of hotel property damage (loss), the Guest is obliged to compensate for the damage caused by him during his checkout.

6. RIGHTS AND RESPONSIBILITIES OF THE HOTEL GUESTS

6.1. The Guest is obliged:
6.1.1. To follow the Rules and other legal requirements of the Hotel Administration.
6.1.2. To comply with the requirements submitted by the “Rules on Hotels and Similar Accommodation Establishments and on Rendering Hotel Services” (approved by the Ordinance of State Tourism Administration of Ukraine from March, 16th 2004, #19) and other regulations.
6.1.3. To observe cleanliness and carefully use the equipment, furniture, things and other property located in the rooms and common areas.
6.1.4. To close the windows, turn off water taps, switch off the light, TV set and other electrical devices when leaving the room.
6.1.5. To provide timely payment for the rendered basic and additional hotel services in accordance with current hotel rates.
6.1.6. To bear responsibility in accordance with the current legislation and items 9.1 – 9.4 of the Rules in case of hotel property loss or damage.
6.1.7 To inform the hotel front desk immediately in case of hotel property loss or damage in the room.
6.1.8. To be quiet and maintain order in the room so as not to disturb the public peace in the Hotel or disturb other hotel Guests, to avoid loud talks, especially in the period from 10 p.m. till 7 a.m.
6.1.9. To leave the room in time when the already paid period of stay has finished.
6.1.10. Not to leave his/her own property unattended, to take measures to its proper protection and preservation. The Hotel does not bear responsibility for things left unattended.
6.1.11. Not to invite people who are not hotel Guests into the room without informing the Hotel Administration and/or during the time that is not specified for Visitors.
6.1.12. To clarify the information about the payment for the ordered services and the service rate before ordering hotel additional services.
6.1.13. To strictly follow hotel fire safety regulations preventing the risk of fire.
6.1.14. To pay in full at the front desk when checking out from the Hotel, to inform the Receptionist about the checkout and to return the room key and the Guest Card.
6.2. The Guest is entitled:
6.2.1. To use all available hotel services, make the advance reservation of services by contacting the Receptionist at the front desk by phone during the period that is necessary enough to render the services.
6.2.2. To address the personnel of the front desk regarding the quality of the services rendered and, if necessary, to make complaints about the quality of hotel services in time.
6.2.3. To get full and accurate information about the rates of hotel services, the list of free and paid services.
6.2.4. To terminate the Agreement on rendering the hotel services at any time ahead of schedule. In this case, the rest of the advance payment is returned to the Guest after calculating the amount of the hotel services actually rendered and property damage caused by the Guest and (or) fines stipulated by the Rules.
6.2.5. To have the things forgotten in the Hotel sent back upon a personal written request and at his/her own expense.
6.2.6. Other rights stipulated by the legislation of Ukraine on Protection of Consumer Rights.
6.3. In the Hotel it is forbidden:
6.3.1. To bring and keep substances, materials and things which are dangerous for people's life and health, including weapon, explosive and flammable items, pyrotechnic products, products and substances with persistent odour and bulk items in the room. Guests who have the right to carry and keep weapon are obliged to show the documents certifying this right at the request of the Administration.
6.3.2. To keep animals, birds, reptiles, insects etc in the room without prior notice to the Hotel Administration.
6.3.3. To use electric heating and other electrical appliances which are not included into room's equipment.
6.3.4. To leave unauthorized persons in hotel rooms for the period of Guest's absence and to accommodate them in the room without notifying the Hotel Administration.
6.3.5. To accommodate persons with identified infectious diseases or with the suspect of such diseases that can lead to the infection of other Guests or the personnel of the Hotel.
6.3.6. To give the room key to unauthorized persons.
6.3.7. To smoke in the room (including the balcony of the room), the restaurant and other hotel rooms except designated smoking areas.
6.3.8. To remove and take furniture out of the hotel room.
6.3.9. To violate the generally accepted norms of behavior as well as to stay under the influence of alcohol and drug (toxic) substances on the territory of the Hotel.
6.3.10. To show aggression and to behave in a way that endangers health or property of other people, to disturb the public peace and silence in the Hotel after 10 p.m.
6.3.11. To independently fix the problems that occurred while using the electricity, electrical equipment, water supply, canalization, bathroom fixtures and other property of the Hotel.
6.3.12. To damage the property of the Hotel.
6.3.13. To prepare the food in the room independently using the additional equipment that is not included into the room's equipment.
6.4. In case of detecting the violations stipulated by the article 6.3 of the Rules, the Hotel has the unilateral right to stop rendering the hotel services and to rescind the Agreement (to make the checkout). In addition, in case of violating the article 6.3, the Hotel reserves the right to apply penal sanctions to the Guest which are stipulated by the Rules;
6.5. To film and take photographs without prior consent of the Hotel Administration.
6.6. Nude photography and filming.

7. RULES AND RESPONSIBILITIES OF THE HOTEL

7.1. The Hotel is obliged:
7.1.1. To provide round-the-clock registration of the Guests who are arriving at and departuring from the Hotel.
7.1.2. To provide the Guests with the particular level of service, which corresponds with the requirements for the category of the Hotel.
7.1.3. To respond to Guests' requests concerning elimination of accidents and damages in hotel rooms in time and in the shortest possible time. In case of the impossibility to eliminate the accident or damage in the shortest time, the Administration offers another room to the Guest, which cannot be of a lower category than the reserved one.
7.1.4. To provide the Guest with the information about the Hotel in the available visual form by putting the following information in the hotel lobby:
- “Rules on Hotels and Similar Accommodation Establishments and on Rendering Hotel Services”;
-  the list of the requirements of normative documents which hotel services should correspond with;
- the information about room categories and rates;
- the list of basic services which are included into the room rate;
- the list and rate of additional services which are provided for the extra payment;
- data about form and procedure of payment;
- the list of group of people eligible for benefits as well as the list of benefits given while rendering services according to the legislature;
- information about the activity of catering establishments, trading enterprises, communication facilities, public services facilities etc located in the Hotel;
- data about the bodies implementing consumer protection.
7.1.5. To provide each room with the Rules, fire safety regulations and operating and safety instructions, the list of additional services and their rate, information about the activity of catering establishments, trading enterprises, communication facilities, public services facilities and others located in the Hotel, internal telephone book.
7.1.6. To guarantee the change of bedding, towels and toiletry as follows: in Suites – every day, in other rooms – as needed but at least every 3 days.
7.1.7. To guarantee completeness and serviceability of equipment in rooms and the proper quality of preparing the room for accommodation.
7.1.8. To take actions in order to return Guest's things forgotten or lost in accordance with the Rules or the current legislation of Ukraine.
7.1.9. On Guest's demand to give the Book of Comments and Suggestions that is kept at the front desk in the lobby and in the restaurant of the Hotel.
 7.2. The Hotel is entitled:
7.2.1. To check the Guest Card (in order to follow the established rules on accommodation and safety of the Guests).
7.2.2. To enter the guestroom to clean it, change bedding, check devices and equipment in the room or repair them as well as in case of violation of the  requirements of the Rules by the Guest.
7.2.3. Having established a committee and recorded the Guest's things, to take the Guest's things out of the room in case the period of Guest's stay has finished and the Guest is out of the Hotel longer than 1 hour after the specified checkout time.
7.2.4. To change the room/bed previously provided to the Guest and to require the immediate vacation of the room in case of necessity to carry out urgent repairs, sanitary-epidemiological or other actions aimed at eliminating the causes of danger or of hindering its normal (qualitative and safe)  use.
7.2.5. In case of Guest's violation of the Rules and other regulations of legislation, to refuse to accommodate, to rescind the Agreement on rendering the hotel services and to operate the checkout procedure of the Guest by applying the appropriate enforcement actions, including fines, forfeit penalty and compensation for damages caused by the Guest.
7.2.6. In case of resistance, aggression towards the personnel of the Hotel and ignoring the personnel's requirements of obeying the Rules – to make the appropriate act on this issue and to invite law officers to clarify the circumstances.
7.3. The Hotel reserves the right to refuse to render the reserved services, including additional, to the Guest in case of flagrant violation of the Rules by the Guest or his/her Visitors and making troubles to other hotel Guests and persons in the Hotel.
7.4. The Hotel has the right to refuse to render the services to the Guests that are on the Unwelcome Guests List according to the reasons mentioned above.
7.5. The hotel area as well as its entrances, inside stairs and corridors is controlled by video cameras. Video control is carried out with the aim to guarantee the safety of the Guests, their property, and hotel property. By signing the Guest Registration Card the Guest takes into consideration and does not object to the fact of using video control in hotel premises (except sanitary facilities (cabins) and hotel rooms).
7.6. Admission of persons who participate in making programmes/shows about the hotel activity (its structural departments) is possible only with prior consent of the Hotel Administration.
7.7. The Hotel reserves the right to prevent the presenters, camera crews (operators, their assistants) and other persons involved in filming various programmes/shows about the hotel activity from entering the premises of the Hotel.

8. PET-FRIENDLY ACCOMMODATION IN THE HOTEL

8.1. The Hotel conducts a loyal policy towards Guests' pets. It is allowed for the Guest to accommodate dogs and cats only of small and medium breeds (height at the withers – up to 80 cm, weight – up to 12 kg) in the Hotel. Animals over 12 kg and dog fighting breeds are not allowed to be accommodated in the Hotel.
8.2. The Guest is charged 500 UAH per one night for a stay with a pet but the price is not less than determined in the Price List by the Hotel. This amount is meant for the special room cleaning after the checkout of the Guest with pets.
8.3. The accommodation of the Guests with pets is allowed only in case of prior reservation. The Hotel reserves the right to decide whether to allow the accommodation of the pet in the hotel room in each case.
8.4. All the pets which are accommodated at the Hotel must have an animal passport with the current vaccination records. In case of finding non-registered pets in the room, the amount of 1500 UAH will be added to the Guest's bill. The accommodation of Guests with other animals is additionally agreed with the management of the Hotel.
8.5. Not more than one pet is allowed to be accommodated in one room. The accommodation of more than one pet in the room is additionally agreed with the Hotel Administration.
8.6. The Guest who is the owner of the pet is obliged:
- to use his/her own special mat or cage to keep the pet while staying in the Hotel;
- to keep the pet on a leash, with a muzzle or in a cage and not to allow its free movement on the territory of the Hotel;
- to provide a proper stay of the pet (the pet should be clean, vaccinated against rabies and easy to control);
- to guarantee the absence of the pet when the room is being cleaned;
- not to allow the pet to disturb the silence and the public peace and to reduce such a disturbance to  minimum;
- to use his/her own special utensils and containers to feed pets and for toilet.
8.7. The owner is forbidden:
- to leave the pet on the territory of the Hotel (as well as in hotel room, lobby) unattended;
- to stay in the hotel restaurant or bar as well as common areas (shower rooms, lavatories) with pets. To comb pets in the hotel rooms and other premises;
- to feed pets from utensils that belong to the Hotel.
8.8. The Hotel reserves the right to ask the owner of the pet to leave the Hotel immediately or to terminate the Agreement in case of pet's aggression towards Guests or other persons.
8.9. The owner of the pet bears full financial responsibility for the damages to the hotel property done by the pet, including damages of furniture, walls, carpeting and other losses caused by the pet to Guests or the personnel of the Hotel.

9. RESPONSIBILITIES OF THE GUEST

9.1. The Guest bears financial responsibility for loss or damage to the hotel property. In case of hotel property damage or loss, the Guest must fully compensate for damages caused to the Hotel in accordance with the articles of the Rules and the current legislation of Ukraine. The cost of the caused damages (property damage) is defined on the basis of the Hotel's actual incurred expenses used to restore such property considering rates of the Hotel Price List on the day the damage have been detected. If the damage is compensated, the Hotel makes the proper Act in two copies (one for the Guest and another one for the Hotel).
9.2. To confirm the fact of damage to the Hotel as a result of property damage (loss), the Hotel Administration immediately creates the commission and makes the proper Act on Damages Caused to the Hotel as a Result of Property Damage/Loss (hereinafter referred to as Act). The Act is signed by the members of the commission, who took part in the examination of the room, on the behalf of the Hotel and by the Guest. If the Guest refuses to sign the Act and compensate for the caused damage and if the Guest has already checked out of the Hotel, the Act is certified by signatures of two independent witnesses and is the further basis for the recovery of caused damages in court and competent authorities.
9.3. After departure from the Hotel the Guest is responsible for the property in the room he stayed in during the term that is necessary to detect property damage (loss) and until the moment of check-in of the next Guest.
9.4. The Guest is obliged to recover the cost of the damaged (lost) property, the list and price of which is indicated in the Act, in cash or by credit card during 24 hours from the moment the Act was made; in case of the Guest's absence at the moment of making the Act – during 3 days from the moment the Act and the bill for damages recovering were sent. The Hotel has the right to charge a penalty of 1% from the cost of damages for each day of delay and demand penalty payment in a manner prescribed by the legislation of Ukraine.
9.5. By agreeing with the Rules, the Guest empowers the Hotel and gives the right to authorized services of the Hotel to charge the cost of the lost and/or damaged property of the Hotel that was not recovered by the Guest during the checkout from the Hotel as well as the cost of hotel services unpaid by the Guest from the card account. Such actions can be taken only on condition of the availability of the Act made according to the articles 9.1 –9.3 of the Rules.
9.6. If the registration of accommodation was made by the Ordering Party, both the Guest and the Ordering Party bear joint and several liability for the hotel property that was lost (damaged) by the Guest.
9.7. The Guest bears full responsibility for the actions of children and persons for which he/she is a relative, guardian, caregiver or attendant. The Guest is obliged not to leave children unattended and not to let them stay on the territory of the Hotel without adults, to explain the Hotel Rules to them.
9.8. The Guest and his/her Visitors are liable to a fine for violating the smoking ban in the building of the Hotel (except specially designated area). Apart from this, the Hotel reserves the right to address the competent authorities with the claim to bring these persons to administrative responsibility in accordance with the current legislation of Ukraine (in accordance with the article 175-1 of the Code of Administrative Offences of Ukraine).
9.9. The Guest must compensate for smoking tobacco products in the hotel room, which has been provided to him for temporal accommodation. The amount of the fine is 1500 UAH.
The Guest should recover the amount of 500 UAH to the Hotel for smoking tobacco products in other hotel premises.
9.10. The Guest can recover the cost of the damage to the Hotel of his/her own accord and in size defined by the articles 9.8 and 9.9 of the Rules and in agreement with the Receptionist without being brought to administrative responsibility.
9.11. The Guest is charged the cost of one day of accommodation in case of keeping fish and other products or substances with long-lasting odour.
9.12. The Guest may be brought to administrative responsibility for violating the requirements of legislative and other laws and regulations on citizens protection from the noise pollution or rules on keeping silence in populated areas and public places in accordance with the current legislation of Ukraine (in accordance with the article 182 of the Code of Administrative Offences of Ukraine).
9.13. The Guest is obliged to pay the fine for the room key/key chain loss (damage) according to the List of additional services.
9.14. The Guest is responsible for the damage caused by Guest's Visitors.

10. LIABILITY OF THE HOTEL

10.1. The Hotel is responsible for saving things brought to the Hotel by the Guest who is staying there.
10.2. The thing is considered to be brought to the Hotel if it is transmitted to the personnel of the Hotel or is located in premises designated for Guests. If there is a Visitor in the guestroom, the Hotel does not bear responsibility for Guest's things.
10.3. The Hotel is responsible for the money loss, other valuables (valuable papers, jewelries) only on condition that they were separately deposited to the Hotel for storage. In case of loss or damage of the things, the Guest must inform the Hotel immediately. If the Guest has not made a claim to the Hotel, his/her things are not considered to be lost or damaged.
10.4. In case of full or partial failure to comply with the obligations of the Agreement that are connected with rendering the hotel services, the Hotel must indemnify for the caused damages.
10.5. According to the current legislation of Ukraine the Hotel bears responsibility for the damage to life, health or property of the Guest that was caused because of defects of service rendering. The procedure and the amount of the indemnification are stipulated by the current legislation.
10.6. The Hotel accepts, examines and resolves claims and complaints only during the Guest's stay in the Hotel. Claims and complaints cannot be accepted or examined after the Guest's departure from the Hotel.
Claims and complaints of Guests must be examined by the Hotel Administration in accordance with the current legislation of Ukraine.
10.7. In case of detecting forgotten things, the Hotel is obliged to inform the Guest, who is the owner of the things, immediately (on condition that the owner is known). The Hotel Administration makes the description of things forgotten by the Guests in rooms in the special registration book; the things are kept in the forgotten things room. Forgotten things are kept during six months from the moment of being detected, after that they are transferred to corresponding public authorities for realization or are eliminated – as a result the proper Act is made.
It is possible to send the forgotten things on the written demand of the Guest at the expense of the Guest. Food, forgotten by the Guest, is eliminated.
10.8. The Hotel does not bear responsibility for noise, extraneous sounds, inconveniences from building and/or other works that are carried out outside the territory of the Hotel.
10.9. The Hotel is relieved from liability for not rendering the hotel services partially or fully if it is the result of force majeure (fire, natural disaster, including lightning strike, heavy rains and wind, showers, hurricanes, snowfalls, hail, tornadoes, floods, earthquakes, dramatic (significant) decrease or increase in air temperature as well as fall of foreign objects, announced or current war (military actions), epidemics, quarantine, siege, embargo, changes of legislation, actions of public authorities, failures of radio-communication networks (as well as the Internet network), failure of gas, water and/or electricity supply than prevent further partial or full rendering of the hotel services) that happened in the building of the Hotel, in Ukraine or other countries in case it is directly connected with rendering the services according to the Rules. In this case, the Hotel is exempt from its responsibilities for the duration of the circumstances and together with the Guest defines the possible terms of postponing the fulfillment of its responsibilities considering the end of force majeure. In case of impossible or inappropriate further rendering or postponing of the term of the hotel services, the Ordering Party is obliged to make a full payment of the services that were actually rendered by the Hotel at the moment of termination of the hotel services.
10.10. The Hotel Administration takes all the necessary actions stipulated by the current legislation to resolve conflicts between the Guest and the Hotel.

11. COMPLIANCE WITH THE RULES

11.1. Control over compliance with the Rules by the Hotel Administration is carried out by local state administrations and local authorities, the central executive body on tourism and other central executive bodies within their jurisdiction.
11.2. Control over compliance with the Rules by the personnel of the Hotel is carried out by the Hotel Administration. In case of violating the Rules, the perpetrators bear responsibility in accordance with the current legislation of Ukraine.
11.3. The relations on all the other issues between the Hotel and the Guest which are not stipulated by the Rules are stipulated by the current legislation of Ukraine.